But starting to use a new system is often not easy, so many new concepts and ways of working and sending an email to servicedesk can feel like a heavy task.
We would like to make especially this first contact easier for CSC service users for research:
- Do you have any questions about CSC's services for research?
- Want to discuss some features or how to employ the services in your research project?
- Do you have an issue that is easier explained verbally than written down?
We invite you to have a cup of coffee with our customer support and discuss whatever you have in mind.
This is an open support session organized every Wednesday at 14:00 in Zoom to discuss current issues in CSC services and to provide direct support for our users. You are welcomed to just pop in to the Zoom room!
We will pilot these support sessions during fall 2022. First session: 7th of September.
We use a collaborative document (HackMD -regardless of the name, it's really easy to use, once you give it a go :) ), where you can submit your questions beforehand or during the session. Depending on the amount of questions we will answer them in the main zoom room or make use of breakoutrooms. You may also indicate your preference when asking a question.
You can ask both in English and Finnish -or any language our specialists available speak :)
While we have a lot of specialists involved in these help-sessions, please be aware that we may not always have the right person for a specialized issue available in the call. However, even in these situations we will help as much as we can, and the minimum result will be a ticket to servicedesk to reach the right specialist. Some sessions might have specific themes (for example language bank or sensitive data specialists are visiting the sessions regularly), but you are nonetheless welcome to join any session!
Please also note our specialized user support sessions for LUMI.
Read more about the services for research on our webpage: https://research.csc.fi
User guides and more detailed instructions to the services can be found at docs.csc.fi
If you have any questions regarding this event, or have an issue that needs immediate attention? Don’t hesitate to contact us anytime at: firstname.lastname@example.org
7.9. Short talk: Puhti web interface (recording)
28.9. Short talk: Puhti RHEL-8 update
7.9.2022 14:00 +03:00 EEST
21.12.2022 15:00 +02:00 EET